Thanks for purchasing our products at goatfind.com.

Received a Faulty or Wrong product?

We are really sorry to hear this. In the Unlikely event that you have received a faulty or wrong product, please get in touch with our support team either via chat or email. We will guide you the process of replacement for free.

Leave a message on Chat from Homepage,

or

Email - support@goatfind.com

or 

Whatsapp us or Message us on +19259401003

RETURNS

How will the customers get a return label?

A Customer will get a return label to download for print only for defective products-

This happens when the product sent is incorrect, damaged or defective in any other way. All other scenarios are customer remorse, in which case, we won't provide a free return label.

For any kind of customer remorse

This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.

It is Customer's responsibility; we will not provide a free return label. And if we do provide a return label it will cost 25% of the product cost depending upon the case.

Return Window:

Please note: In order to be eligible for a refund or replacement, you have to initiate return within 15 calendar days upon receiving the product. The product must be in the same condition that you received it, with all tags intact and undamaged in any way. Return shipping fee will be borne by Buyer. Goatfind will not provide any return shipping label.

REFUNDS

For approved returns, after we receive your item, our team of professionals will thoroughly inspect it and take the necessary action. Once we process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Please Note- there will be 15% processing fee charge for a Return and Refund on the Product Price without Taxes. Taxes are non-refundable. 

If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed after you received the item, you will not be eligible for a refund.

CANCELLATION

You cannot cancel the order once it is shipped out for obvious reasons. We have a 75-day delivery window for the package, if not delivered within that time, no questions asked we will refund your full amount.

If you order and want to cancel within couple of hours of the order, then mail us, we will cancel the order if it is not shipped.

If anything is unclear or you have more questions, feel free to contact our customer support team.

Please Note: 

Please understand that we do not accept returns or exchange without a prior return authorization.

Therefore, if you need to return your order for some reason, please contact our Customer Support Team at support@goatfind.com first to confirm.

Once you are authorized to return the item(s), please follow all of the instructions provided.

The Goatfind has the sole discretion on accepting or rejecting a return request. And its decision is final. Please be aware of the terms before purchasing.