F.A.Qs

• Will I get scammed? Is it is a legit site? Is it safe to order from this webiste? 

Please be completely assured that you will not be scammed. We have over million deliveries across the World. Ask us anytime for some delivery proofs, and we will be happy to show you tracking details. Also you can 

1. Check the padlock in the address bar. We have certified SSL certificate which you can see on the browser. It is a safe site to browse.
2. Verify the website's trust seal. We provide secured and trusted checkout  by VISA, MASTERCARD, AMEX, Discover, PayPal etc. 
3. Our Payment processors are PayPal and 2checkout by Verifone- two of the most trusted payment processors. They will only work with legit companies.
4. Use the Google Transparency Report. ...
5. Check out TrustPilot score.

• What is the Cut off date for Holiday Orders (Christmas)

All orders after 5th Dec, may or may not get delivered by Christmas. So the cut off date for Holidays is 5th Dec. Only expedited shipping orders cut off date is 15th Dec.

• I want to cancel and get a refund, how can I do that?

Please note: As per our policies, we cannot cancel the order and offer refund once the product is shipped and is in transit. But we do have a 60 days Buyers Protection. If the Product is not delivered within 60 days, we will refund your full amount, no questions asked.

Incase the item is not shipped, you can cancel the order within 24hrs of order placed.

• What is the return policy?

Please refer to our refund policy page, just click here

• What are the shipping options?

All shipping are normally done with economy international shipping options in general, free of cost to you. Most of the shipping is delivered using USPS. There is a tracked shipping option, which helps you track the package. If you need faster shipping, please choose Expedited Shipping method, we will use DHL, USPS or FedEx for expedited shipping. If the item is heavier than 2 lbs, you need to contact us for actual price for expedited shipping.

• Where does my Products come from?

All of our products are sourced internationally from various countries like Europe, China, India, etc.

• Do the items comes in a box?

Most of our products will not come in a box. They are carefully packaged though. Specially all the shoes do not come in a box. Only glass items, if any comes in a box, like lights, chandeliers, etc.

• What are the international taxes, duties, etc. that I have to pay?

Import duties, taxes and charges are not included in the item price or shipping charges. Only for USA deliveries, 99% of the time all the other charges are included in the final price of the item.

• When will I receive my order? How many days it takes for Delivery?

Normally for Free Shipping, it takes 8-12 days for any product to arrive at your doorstep. Delay may happen due to unforeseen circumstances. Please keep in mind that all the products are shipped from international warehouses using Economy Shipping and it takes time to come through customs etc, and also to save you from the extra cost we chose economy shipping option. 

Please note: Delivery time can be different for each product. Check the Delivery time in the product page details of the particular item you are looking for.

• What do I do if I never received my order?

It is unlikely that it will happen. But in such case, contact us and we will check the tracking information to see if it is delivered or not. If it is not delievered to your address, we will offer you full refund. Delivery Window is 60 days.

• What do I do if I received a defective order?

If you receive a defective product, we advise you to contact us immediately with photos of the damage and to send us back the product  so that we can inspect the damage. If found the damage was pre existing, we will return and replace you the item for free. Please note: Any return cost if the item is not defective or if it is not our fault, will be borne by the buyer.

• How do I make changes to an order I’ve already placed?

We process our orders automatically, so once the order is placed it is not possible to make any changes to the order as the instructions to ship has been already been sent to the vendor. But still we at goatfind.com will try to take any request of change of order withing 2-3 hrs of orders placed. Kindly contacts us with your request.

• Where are you located?

Our Company is founded in India but we our operating our business in United States and shipping all over the World. USA LOCATION: (not to be used for return)

Goatfind, 375 Redondo Ave # 1074,

Long Beach, California- 90814, United States

Please note that all address changes and order cancellations must be within 2 hours of purchase. The subject line must read "CHANGE OF ADDRESS" or "CANCEL ORDER". If your email is not titled correctly your request will not be processed.

BUSINESS ADDRESS:

Park Rd, Kumaraswamy Layout, Sri Lakshmi Comforts, Apt 105

Bangalore, Karnataka, India - 560078

• Where are the product made? Where do the Products come from?

Our products are carefully handpicked from different vendors from all around the world. It includes China, Europe, India, United States, etc.

• How do I make sure I order the right size?

Please refer to the size guide of the product in question, the size guide is either present in description or in the images. If you are not sure, contact us.

• How do I contact your company if my question isn’t answered here?

Please use our chat feature, someone from our team will get back to you as soon as possible. You can also mail us at support@goatfind.com. We will reply to you within 24 hours without fail.

• How do I make payments using PAYPAL? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.
It's fast, easy & secure.

• What are the payments method available?

At the moment, we only accept International Credit/Debit cards powered by 2checkout and Paypal payments.

• My Mastercard and Visa is not accepted while making payment?

At the moment, Mastercard and Visa cards are accepted only via PayPal. You can pay through your Visa and Mastercard cards by paying through PayPal. You do not need a PayPal account, you can just pay through PayPal as a guest.

• Can I pay using PAYPAL without a PAYPAL account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.